FAQ’s

We support residents’ overall well-being through the excellent care we provide that helps to alleviate daily stresses associated with personal care, mobility or medical care needs. We also support mental, physical and emotional well-being through the all-inclusive facilities and activities we provide that enable residents to socialise with others, learn new skills, gain new experiences and continue with their hobbies regularly. We encourage residents to live their lives the way they want to.

Our care plans are tailored to each individual and are continuously monitored and reviewed every 3 months in-house, then every 6 months formally to ensure that they continue to fulfil residents’ needs and requirements if a resident’s care needs change. We recognise that people’s health and well-being demands change over time; therefore, our care is tailored to adapt to this. We work with each resident and their family members to create a personalised care plan that is ideal for them.

When a resident moves in with us, they don’t have to worry about finding somewhere new if their needs progress. Our care home in Hinckley is registered to provide all types of care, so residents can enjoy peace of mind that they have a home for life.

Residential Care provides live-in accommodation, with supervision 24 hours a day, to those who need extra help and support with personal care or mobility. Nursing Care equally provides 24-hour care and support, but the main differential is the assistance from a registered nurse, who is available day and night to provide medical care.

We offer respite care from a minimum of 3 weeks at The Ashton Care Home. Prior to admission, we will evaluate a person’s care needs and assess how long someone should stay at our Leicestershire care home. Respite care is suitable for those who have recently had an illness, injury or operation and cannot return to normal life straight away. It can also be arranged for someone who is caring for their loved one at home and who needs a well-deserved break.

We provide palliative care for those who are nearing the end of their life. We endeavour to make a person’s last days or weeks as comfortable as possible and extend our support to loved ones during this time.

At The Ashton Care Home, we require a 28-day notice period for residents receiving any of our long-term care types and are looking to move out. Our compassionate team are on hand around the clock to support you with your moving transition and answer any further questions you have.

We provide a range of facilities for all of our residents. We have an in-house hair salon, as well as communal dining rooms, an activities programme, an in-house minibus and outdoor spaces for residents to pursue their hobbies and interests.

Yes, all of our bedrooms have access to a private en-suite wetroom including a sink, toilet and shower.

Residents are encouraged to participate in group activities and events by our fantastic teams of Activities Co-ordinators. Examples of activities include pet therapy, arts & crafts, film nights, pamper sessions, gardening, exercise sessions, live entertainment, games, quizzes and much more.

Our in-house chefs and kitchen staff cater to all dietary needs, with a seasonal all day menu to choose from for breakfast, lunch, and dinner. They have the option of both hot and cold options and some examples include fish, roast dinners, sandwiches, soup, pie and more! We also have a variety of snacks and beverages available for them when they wish to graze. Meals can be served in the dining area or even in a resident’s room. We can also cater for special events such as birthdays or anniversaries.

All of our residents are encouraged to bring their own furniture or personal items to make their rooms their own. Residents can make their room feel like their own by incorporating personal belongings such as photographs and decorations, small pieces of furniture and furnishings. It’s the little additions to a room that can make all the difference.

Yes, we have a friendly, professional hairdresser who visits our salon regularly to provide residents with a variety of hair services so that they can look and feel their best. Please note that our salon services come at an additional cost, get in touch with our team for more information.

In England, care home fees are assessed based on the individual’s care needs and financial situation.

The assessment of care needs is carried out by the local authority, which will determine the level of care required and the type of care home that is appropriate. The financial assessment is also carried out by the local authority or by an independent financial advisor. It will take into account the individual’s income, savings, and assets to determine whether they need to contribute towards the cost of their care.

If the individual’s assets and income are below a certain level, they may be entitled to financial support from the local authority to help pay for their care home fees.

If an individual is deemed eligible for NHS Continuing Healthcare, their care will be fully funded by the NHS. It’s important to note that eligibility for NHS Continuing Healthcare is not based on a specific diagnosis or condition, but based on an individual’s overall care needs and the level of support required to meet those needs.

Some individuals may instead qualify for FNC (Funded Nursing Care). Please note that this is an addition to the weekly fees provided by the NHS, not a deduction

Get in touch with the team for more information.

When you pay your weekly care home fees at The Ashton, this includes your accommodation, all meals, snacks and drinks provided, as well as any activities you participate in or facilities you use while you’re here. The fee also includes hair appointments, beauty treatments and local excursions. Some additional medical services, such as dental care or chiropody, may incur an additional fee. Contact the team for more information regarding this.

There are different methods for paying care home fees. If the individual has been assessed as having eligible care needs and limited financial resources, the local authority may cover all or part of their care home fees. The amount of funding will depend on the individual’s means.

If the individual has complex healthcare needs that require full-time nursing care, they may be eligible for NHS Continuing Healthcare Funding. This funding covers the full cost of care, including accommodation and personal care.

Some individuals may instead qualify for FNC (Funded Nursing Care). Please note that this is an addition to the weekly fees provided by the NHS, not a deduction.

If an individual has sufficient income, savings, or assets, they may be required to pay for their care home fees themselves. In some cases, family members may choose to contribute towards the cost of care. In some cases, the individual’s care home fees may be paid for by a combination of sources, such as local authority funding and self-funding.

If your care home in South Oxfordshire fees cost more than what your local council is willing to pay, someone else can make up the difference between that figure and the home’s fee, such as a family member.

Fees will be reviewed annually, and any change will be advised at least 4 weeks in advance of any change taking effect. The current fee uplift is effective in April each year. For further information please contact us.

If someone is having financial difficulties, we want to be able to help you in any way we can, whether that’s looking at different finance options or relocating you to a smaller suite inside the home. Speak to our team about how we can support you.

All fees related to the care agreement will remain in place until 3 days after death. During this period, loved ones are required to remove all personal items from the room.

Get in touch with our team for more information.

An all-inclusive care home is a facility where one monthly fee covers all essential services such as personalised care, meals, housekeeping, laundry, social activities and access to on-site amenities, ensuring a stress-free, supportive environment for residents. Our care home in Leicestershire is all-inclusive, meaning whether you require residential, nursing, dementia, respite or palliative care, you can focus on the things you love most while we take care of everything else. All of our care services and facilities are designed to help residents feel at home, maintain their independence and enjoy life without worrying about extra costs or relocating as their needs change.

Please note that some services come at an additional charge, such as hairdressing appointments, chiropody and physiotherapy. For a full list of extra charges, please get in touch with our team.

Yes. The Ashton Care Home is regularly inspected by the Care Quality Commission to ensure our care home in Hinckley continues to meet a high standard of care in all areas of the home.

Our care experts work with healthcare professionals to ensure that there is a dedicated path to support and assist the discharge process from a hospital into our care home in Hinckley.

Yes, we welcome all prospective residents and their families to tour our care home to ensure it’s right for them.

Yes, we allow prospective residents to schedule a trial stay from a minimum of 3 weeks so that they can experience what life will be like at The Ashton before making the decision to move in permanently.

Allowing pets into our care home in Hinckley is dependent on any allergies others may have who live here. Please get in touch if you would like to discuss this in more detail.

Yes! Loved ones are welcome to join us for mealtimes at any time. For those who wish for a cooked meal alongside their loved one, we ask for a small cost contribution. For more details on this, please get in touch with our team.